Progress WhatsUp Gold Total Plus
Availability & Performance Monitoring for Networks, Systems and Applications

WhatsUp Gold Total Plus 25 New Points with 1 Year Service

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Overview:

WhatsUp Gold Total Plus Edition provides complete visibility to the status and performance of applications, network devices and servers in the cloud or on-premises.

Your IT team gets the control, insight and automated resolution needed to:

Find and fix problems before your users are impacted
Assure bandwidth is optimized for critical apps and services
Automate discovery, mapping, monitoring and alerting, inventory and reporting
Monitor and alert on wired and wireless devices and cloud resources

Total Plus Edition Features

Discovery
Availability & Status
Performance Monitoring
Alerting
Reporting
Inventory
Advanced Monitoring (WMI, SSH, HTTPS)
Wireless Monitoring
Cloud Monitoring
Storage Monitoring
Flow Monitoring
Virtual Monitoring
Application & Web Monitoring
Network Configuration Management
Log Management
Scalability Pollers
REST API

Network Monitoring Software

Get at-a-glance up/down status and performance information for network devices, servers, storage and wireless - whether in the cloud or on-premises. Expand your management tool kit by adding proactive monitoring for network traffic, applications, virtual environments and device configurations – all through the same intuitive interface.

Up/Down Availability and Performance. At-a-Glance.

See what's up and what's down instantly. Get complete visibility to the status of network devices, systems and applications whether they are in the cloud or on-premises. Receive proactive notifications through SMS, email, web or Slack so you know about developing issues before users report them.

Features:

Automatically Discover and Map Your Entire Network

See connectivity and dependencies
See network devices, servers, virtual, cloud and wireless environments in context. Click on any device to get immediate access to a wealth of related network monitoring settings and reports. See how everything is connected and get answers faster. WhatsUp Gold creates a detailed interactive map of your entire networked infrastructure.

Monitor Network Health with Customizable Alerts

Know about problems before users call
Use out-of-the-box thresholds set for common devices to generate alerts or adjust them for your needs. Define automated action policies to define what happens when a state change occurs including email alerts, SMS alerts, Slack alerts, service restarts, and web alarms. WhatsUp Gold's alert center and dashboards put you in control.

Drill-Down from Customized Dashboards

Get answers quickly and take action
Create dashboards for individual users or technology domains to provide the information you need to streamline troubleshooting or administration. Customize dashboards with reports for servers, applications, virtual, wireless, cloud and network traffic. Export or schedule report runs to share with your team or management.

Discovery & Network Mapping

WhatsUp Gold network monitoring begins with powerful Layer 2/3 discovery of devices and any networked server. Discovery and Mapping tools include:

Scope of discovery determined by individual IP addresses, seed scan, IP address ranges, or subnets
Easy to add credentials including SNMP, Windows domain administrator, ADO, Telnet/SSH, VMware, JMX and SMIS
Scheduling for ad hoc or recurring discoveries
Built-in, customizable device roles assign monitors based on device type

Network Monitoring & Alerting

Keep ahead of network performance and availability issues with powerful Active, Passive and Performance monitors and alerting features including:

Active Monitors which poll devices for an up/down or yes/no response
Passive monitors which include support for SNMP traps, Syslog, and Windows Event Logs from networked devices and servers
Performance monitors using protocols such as SNMP, SSH or WMI to track utilization data of CPU, disk, memory etc.
Get alerts via email, SMS, and web or alert the whole team via Slack.

Reporting and Dashboards

WhatsUp Gold’s reporting interface makes it easy to quickly collect, refine and deliver the information your IT team needs. Dashboard and reporting features include:

Sorting, addition or removal of columns with a single click
Timeframe or business hour filters (depending on report context)
'Pins' that apply filter choices to multiple reports
An Overview Dashboard that displays up/down status with red-green bar charts
Flexible scheduling and email distribution
Report exports in multiple formats

Cloud Monitoring

Our Cloud Monitoring dashboards allow you to track cloud resource usage and billing and provide cost-justification to management. WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers. Report and alert on the performance of every metric your cloud service provides through its API. As with all WhatsUp Gold data, this can be stored for years in order to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.

Monitor AWS and Azure Cloud Deployments

Have to support an IT environment that spans a mix of on-premises and cloud deployments? WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers so you have visibility to your entire network all from a single interface. Track and receive notifications for every aspect of your cloud implementation that AWS and Azure provide through their API.

Alert on Cloud Resource Metrics

Generate a cloud dashboard that shows the up/down status of deployed machines. Generate alerts on any parameter you can track. Store data in WhatsUp Gold to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.

Monitor Billing Rates

Compare all of that with a pricing dashboard that monitors your expenditures throughout the month. Get alerts when you've exceeded a certain run-rate or threshold on cloud expenditures. Generate executive reports to justify cloud expenditures.

Add-On Modules:

Network Traffic Analysis

With the addition of Network Traffic Analysis, your network devices can send flow records to port 9999 on the WhatsUp Gold server. We support a wide variety of flow protocols including NetFlow, NSEL, sFlow, J-Flow and IPFIX and includes features like:

A centralized view of network traffic data with built-in reports
Top application reports using Cisco's NBAR classification data
CBQoS reports for the details on class-based policies

Application Monitoring

Powerful application monitoring tools include the ability to record web transactions data to generate scripts and monitor the response times of web-applications. Quickly isolate the root causes of performance problems with features that include:

Built-in, customizable monitoring profiles for Microsoft Exchange, SQL, SharePoint, and Active Directory
Dashboard and reporting tools let you view the health of all the applications, individual application or troubleshoot at the component level.

Configuration Management

Support compliance requirements for HIPAA, SOX, FISMA and PCI DSS and other regulations. The Configuration Manager gives you a set of tools that will automate the process of backing up configurations for network devices that support Telnet or SSH. Other features include:

Alerts for configuration changes (authorized or not)
Audits that compare running configurations against defined policies
Built-in scripts for SNMP string changes, user name adds/removals, configuration backups

Virtual Environment Monitoring

Virtual Monitoring gathers performance statistics for the host server and guest, maps out the virtual environment, and allows users to be notified based on information in event logs coming from the Hyper-V/VMware management server.

You can also discover management services (such as VMware vCenters) or individual hypervisors (Hyper-V, ESX/ESXi) running in an unmanaged environment. Using management services to discover virtual machines provides monitoring and logging continuity required in high-availability, fault tolerant or workload managed environments.

Failover Manager

Assure minimal monitoring downtime. Automatically switch WhatsUp Gold from a primary server to a standby server when the primary system is not functioning normally. The Failover Console displays primary server and secondary server data including:

The machine's host server address
Machine status states including: Active - currently polling the network, Standby - ready to assume network polling, Down - unable to perform network polling, or Unknown

Distributed Monitoring

Gain more visibility to remote networks. The distributed network monitoring feature extends the capabilities of WhatsUp Gold to multiple remote networks, allowing a central installation server and one or more remote installations.

Monitor remote installations from a designated central server. Leverage distributed reports to create remote site dashboard views. A number of remote installations can send data back to the central server creating a unified view for managing multiple remote networks.

What's New:

WhatsUp Gold 2021 introduces integrated Log Management for tracking and alerting on Windows and syslog log events within its industry-leading interface. Outbound REST APIs now provide limitless possibilities for integrating WhatsUp Gold with other systems and solutions while improved reporting capabilities make it easier than ever to share network monitoring results.

How the Log Management Add-on Works

Integrated Log Management

Extensive log management capabilities are now integrated into WhatsUp Gold via a new add-on. Users can monitor, filter, search and alert on logs for every device in their network while also watching for meta trends like log volume changes. All of this is done within the same industry-leading interface that makes troubleshooting with WhatsUp Gold so easy. The result is the ability to manage Syslog and Windows log events and alerts the same way you monitor the rest of the network and with the same customizable dashboards and reporting.

Faster, HTML-Based Reports

WhatsUp Gold reporting has been optimized for HTML and email resulting in much faster and more useful report generation. This includes WYSIWYG outputs that include hyperlinks and are easier to share.

Integrate With Anything

Outbound and Inbound Public REST API Support ‐ WhatsUp Gold’s inbound REST API support has been expanded to include outbound REST APIs. An extensive suite of outbound REST API calls let users leverage REST to provide information to WhatsUp Gold from other 3rd-party systems. This extends integration to the application level, making it simple to seamlessly integrate functionality with 3rd-party applications like SalesForce, Office 365 and others.

As well, inbound REST API calls let you automate your workload by extracting specific data from WhatsUp Gold or inputting information from a separate system or script. You can extract current status information for use by another system, automatically put devices into maintenance mode before making changes, add or remove devices, add monitors, and more.

See NTA Traffic on a World Map

Network Traffic Analysis Improvements – A new feature lets users display their NTA devices and flows geographically on a world map while also allowing for more detailed name resolution. NTA will now use data received from wireless access points to improve name resolution whenever possible. This makes traffic analysis easier and more effective.

Identify Suspicious Traffic

Suspicious Connections Report – Use Network Traffic Analysis to identify and reveal traffic connections and conversations with suspicious IP addresses inside or outside your network, allowing you to act quickly and take appropriate measures to correct the threat and minimize damage. A new IP Reputation library gives you control over suspicious IP address lists with the ability to retrieve up to date blacklists from independent sources or create your own. In combination with this report, you can also configure and send alerts based on abnormal user network behavior patterns.

Monitor Cloud Applications

Cloud Application Performance Monitoring – WhatsUp Gold now has the ability to monitor AWS and Azure from within APM, integrating Cloud Monitoring with all the powerful features that APM enables. This makes it easier than ever before to monitor cloud-based applications in AWS or Azure environments.

System Requirements:

Operating System Requirements

For evaluation purposes, WhatsUp Gold operates on Windows Pro 7, 8.1, and 10. However, production level support requires Windows Server versions only. See below for supported Windows Server platforms.
Installing WhatsUp Gold on a domain controller is not recommended or supported.
If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
WhatsUp Gold requires quad-core processors @ 2.6 GHz (min). If you are installing WhatsUp Gold on a virtual machine, make sure that your guest VM has at least four CPU cores allocated to it.

WhatsUp Gold supports the following Windows Server platforms:

Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)
Microsoft Windows Server 2012 R2 (64-bit) with Desktop Experience
Microsoft Windows Server 2012 (64-bit) with Desktop Experience
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows Pro 7, 8.1, and 10 for product evaluation

Web Server Requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on:	IIS version 7.x	IIS version 8.x	IIS version 10.0
Windows 7 Professional / Enterprise / Ultimate
Windows 8.1
Windows 10
Windows Server 2008 R2
Windows Server 2012 R2
Windows Server 2016

The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:

Web Server
ASP .NET
Static Content
HTTP Redirection
Default Document

Framework and Accessibility Requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

Microsoft .NET Framework 4.5, included in installation program.
PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
Microsoft Windows Scripting Host v5.7 (or later).
Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:

.NET Framework Windows Communication Foundation HTTP Activation.
Windows Communication Foundation Non-HTTP Activation.

Web Interface Requirements

The following web browsers are currently supported for use with WhatsUp Gold 2017:

WhatsUp Gold Web interface:
- Microsoft Internet Explorer 11
- Chrome v57
- Firefox 53

Supported Virtual Environments

WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:

VMware vCenter Server versions 4.0, 4.1, 5.0, 5.5, and 6.0
VMware ESX versions 3.5, 4.0, and 4.1
VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, 5.5, 6.0, and 6.5
Hyper-V Server 2012
Hyper-V Server 2012 R2
Windows Server 2012 (Hyper-V Role enabled)
Windows Server 2012 R2 (Hyper-V Role enabled)

Supported Wireless Devices

WhatsUp Gold supports the following devices:

16.2 - Cisco Small Business wireless devices (Cisco WAP321)
16.2.9 - Cisco 3650 Series Wireless LAN Controller with lightweight AP
16.2.8 - Cisco 5700 Series Wireless LAN controller
16.2.2 - Cisco WiSM2 (6500 Series) Wireless LAN controller
16.2.2 - Cisco Flex 7500 Series wireless LAN controller
Cisco Aironet wireless LAN controllers and access points
Cisco Airespace wireless LAN controllers and access points
Aruba Mobility wireless LAN controllers and access points
16.2 - Meru Networks wireless devices
16.2 - Ruckus wireless devices

Supported Storage Devices

WhatsUp Gold supports the following storage devices:

NetApp FAS series
Dell EMC Unity
Dell Compellant

Please see the in-product or online help for special considerations applicable to properly discovering and monitoring storage devices.

Network Traffic Analysis Software Requirements

Network traffic analysis requires:

At least one routing device that supports one or more of the following protocols to send flow data to WhatsUp Gold:
- NetFlow versions 1, 5, 7, or 9
  - NetFlow-Lite
  - Flexible NetFlow
  - NetFlow v9 NSEL (NetFlow Secure Event Logging)
- sFlow versions 2 or 5
- J-Flow
- IPFIX

Hardware Requirement Guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

Minimum server recommendations	100 Devices / 500 Monitors* minimum required	2,500 Devices / 12,500 Monitors* minimum required	20,000 Devices / 100,000 Monitors* minimum required
Processor(s)	Quad-core	Quad-core	Quad-core
Processor speed	2.6 GHz or more	2.6 GHz or more	2.6 GHz or more
RAM	8 GB	16 GB	WhatsUp Gold Server: 8 GB Dedicated SQL Server: 32 GB (64 GB recommended)
Database type	SQL Server 2014 Express Edition	Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014	Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014
Hard drive	25 GB or more free space	OS/Application - 15 GB or more free space in RAID 1 Database files - 4 x 100 GB in RAID 10	OS/Application - 15 GB or more free space in RAID 1 Database files - 8 x 250 GB in RAID 10 Log files - 2 x 100 GB in RAID 0 Temp database files - 2 x 250 GB in RAID 0
Network interface card	Minimum 100 Mbps (1 Gbps preferred)	100 Mbps (1 Gbps preferred)	1 Gbps
Video display resolution	1280 x 1024 or higher	1280 x 1024 or higher	1280 x 1024 or higher
Sound card	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions
Modem and phone line¹	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported
GSM modem¹	Required for SMS Direct actions	Required for SMS Direct actions	Required for SMS Direct actions

Please note, SQL Server 2012 SP3 is not supported.
¹ Connection to modem is through a USB or serial port

Recommendations for accessing WhatsUp Gold 2018

Progress recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

Minimum server recommendations	100 Devices / 500 Monitors* minimum required	2,500 Devices / 12,500 Monitors* minimum required	20,000 Devices / 100,000 Monitors* minimum required
RAM	8 GB	8 GB	16 GB
Processor	i5 Class	i7 Class	i7 Class
Video display resolution	1280 x 1024 or higher	1280 x 1024 or higher	1280 x 1024 or higher
Sound card	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller Requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

Minimum required for each additional poller

Processor(s): Dual-core
Processor speed: 2 GHz
RAM: 4 GB
Hard drive space for application: 2 GB
Network interface card: 100 Mbps
OS support: See Operating system and virtual environment requirements section above

Compare Plans:

WhatsUp Gold Editions

Features	Premium Annual Subscription	Premium License	Total Plus License
Network Device & Server Monitoring
Automatic Discovery
Interactive Map
Availability & Performance Monitoring
Alerts and Notifications
Customizable Dashboards & Reporting
Wireless Network Monitoring
Cloud & Storage Monitoring
Network Traffic Analysis	Add-On	Add-On
Application Monitoring	Add-On	Add-On
Virtualization Monitoring	Add-On	Add-On
Configuration Management	Add-On	Add-On
Scalability Pollers	Add-On	Add-On
Failover	N/A	Add-On	Add-On
Support	Included in Subscription	1st Year Included	1st Year Included
Licensing	Device-based	Device-based	Point-based

WhatsUp Gold Bundles

Network Admin's Bundle
WhatsUp Gold Premium Edition
Network Traffic Analysis
Configuration Management
Systems Admin's Bundle
WhatsUp Gold Premium Edition
Application Performance Monitoring
Virtualization Monitoring

Distributed Monitoring Editions

Features	Distributed Edition	MSP Edition
All of Premium Edition's Features
Network Traffic Analysis	Add-On	Add-On
Application Monitoring	Add-On	Add-On
Virtualization Monitoring	Add-On	Add-On
Configuration Management	Add-On	Add-On
Scalability Pollers	Add-On	Add-On
Failover Manager	Add-On	N/A
License Type	Perpetual	Subscription

Device-Based Licensing

WhatsUpGold Premium Edition

Element Based Swtich

Why settle for this...
With competitors, you pay by the interface or 'monitor'. That means you have to figure out how many interfaces you want to monitor on each device. Often, they'll tell you that 'you only need to monitor a few interface per device'. Our question is 'why compromise'?

Device Based Switch

...when you can have this?
With WhatsUp Gold's device-based licensing you get maximal network monitoring coverage with less effort. Just decide what devices you want to manage and we make it simple from there. You pay by the number of devices you monitor and can apply as many monitors as you need.

Point-Based Licensing

WhatsUpGold Total Plus Edition

Requirement	Points
Network monitoring - Routers, Switches, WLCs, APs, Firewalls	1 Point per device
Server monitoring	1 Point per Server
Virtual Machine monitoring	1 Point per VM
Network traffic analysis	10 Points per Flow Source
Application performance monitoring	10 Points per Application
Configuration management	Does Not Consume Points

You purchase the number of points you need (a tier) and allocate them to fit your needs.

Sample Tiers	Sample Monitoring Configuration
100	100 devices or 50 devices, 4 applications, 1 flow source or 30 devices, 5 applications, 2 flow sources
300	300 devices or 200 devices, 5 applications, 5 flow sources or 100 devices, 10 applications, 10 flow sources
500	500 devices or 250 devices, 20 applications, 5 flow sources
1000	1000 devices or 500 devices, 40 applications, 10 flow sources

Documentation:

Download the Progress WhatsUp Gold Total Plus Edition Datasheet (.PDF)

Pricing Notes:

Requires customer to provide their product serial number and e-mail address to e-mail renewal information
Customer eligible if prior service agreement is expired between 0 and 3 months and no major version of WhatsUp Gold has been released.
New service expiration date is one year from prior expiration date
If prior service agreement is expired between 0 and 3 months and Progress released a major version of WhatsUp Gold while it was expired, customer must renew at this price
Includes update to major version release. New service expiration date is one year from prior expiration date
If prior service agreement is expired between 3 and 15 months customer must renew at this price
Includes update to major version release (if applicable). New service agreement expiration date is one year from the date of purchase
Upgrade available where service agreement is not expired or expired no more than 15 months. Expired more than 15 months must buy new.
Service agreement expires one year from the purchase date of the Upgrade

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