Progress WhatsUp Gold Premium
Network Availability and Performance Monitoring

Overview:

WhatsUp Gold Premium Edition provides complete visibility to the status and performance of network devices and servers in the cloud or on-premises.

Your IT team gets the control, insight and automated resolution needed to:

• Find and fix problems before your users are impacted
• Automate discovery, mapping, monitoring and alerting, inventory and reporting
• Monitor wired and wireless devices and cloud resources.

Premium Edition Features

• Discovery
• Availability & Status
• Performance Monitoring
• Alerting
• Reporting
• Inventory
• Advanced Monitoring (WMI, SSH, HTTPS)
• Wireless Monitoring
• Cloud Monitoring
• Storage Monitoring
• REST API

Network Monitoring Software

Get at-a-glance up/down status and performance information for network devices, servers, storage and wireless - whether in the cloud or on-premises. Expand your management tool kit by adding proactive monitoring for network traffic, applications, virtual environments and device configurations – all through the same intuitive interface.

Up/Down Availability and Performance. At-a-Glance.

See what's up and what's down instantly. Get complete visibility to the status of network devices, systems and applications whether they are in the cloud or on-premises. Receive proactive notifications through SMS, email, web or Slack so you know about developing issues before users report them.

Features:

Cloud Monitoring

Our Cloud Monitoring dashboards allow you to track cloud resource usage and billing and provide cost-justification to management. WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers. Report and alert on the performance of every metric your cloud service provides through its API. As with all WhatsUp Gold data, this can be stored for years in order to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.

Monitor AWS and Azure Cloud Deployments

Have to support an IT environment that spans a mix of on-premises and cloud deployments? WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers so you have visibility to your entire network all from a single interface. Track and receive notifications for every aspect of your cloud implementation that AWS and Azure provide through their API.

Add-On Modules:

What's New:

WhatsUp Gold 2021 introduces integrated Log Management for tracking and alerting on Windows and syslog log events within its industry-leading interface. Outbound REST APIs now provide limitless possibilities for integrating WhatsUp Gold with other systems and solutions while improved reporting capabilities make it easier than ever to share network monitoring results.

How the Log Management Add-on Works

Integrated Log Management

Extensive log management capabilities are now integrated into WhatsUp Gold via a new add-on. Users can monitor, filter, search and alert on logs for every device in their network while also watching for meta trends like log volume changes. All of this is done within the same industry-leading interface that makes troubleshooting with WhatsUp Gold so easy. The result is the ability to manage Syslog and Windows log events and alerts the same way you monitor the rest of the network and with the same customizable dashboards and reporting.

Faster, HTML-Based Reports

WhatsUp Gold reporting has been optimized for HTML and email resulting in much faster and more useful report generation. This includes WYSIWYG outputs that include hyperlinks and are easier to share.

System Requirements:

Operating System Requirements

• For evaluation purposes, WhatsUp Gold operates on Windows Pro 7, 8.1, and 10. However, production level support requires Windows Server versions only. See below for supported Windows Server platforms.
• Installing WhatsUp Gold on a domain controller is not recommended or supported.
• If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
• WhatsUp Gold requires quad-core processors @ 2.6 GHz (min). If you are installing WhatsUp Gold on a virtual machine, make sure that your guest VM has at least four CPU cores allocated to it.

WhatsUp Gold supports the following Windows Server platforms:

• Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)
• Microsoft Windows Server 2012 R2 (64-bit) with Desktop Experience
• Microsoft Windows Server 2012 (64-bit) with Desktop Experience
• Microsoft Windows Server 2008 R2 (64-bit)
• Microsoft Windows Pro 7, 8.1, and 10 for product evaluation

Web Server Requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on:	IIS version 7.x	IIS version 8.x	IIS version 10.0
Windows 7 Professional / Enterprise / Ultimate
Windows 8.1
Windows 10
Windows Server 2008 R2
Windows Server 2012 R2
Windows Server 2016

The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:

• Web Server
• ASP .NET
• Static Content
• HTTP Redirection
• Default Document

Framework and Accessibility Requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

• Microsoft .NET Framework 4.5, included in installation program.
• PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
• Microsoft Windows Scripting Host v5.7 (or later).
• Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:

• .NET Framework Windows Communication Foundation HTTP Activation.
• Windows Communication Foundation Non-HTTP Activation.

Web Interface Requirements

The following web browsers are currently supported for use with WhatsUp Gold 2017:

• WhatsUp Gold Web interface:
  • Microsoft Internet Explorer 11
  • Chrome v57
  • Firefox 53

Supported Virtual Environments

WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:

• VMware vCenter Server versions 4.0, 4.1, 5.0, 5.5, and 6.0
• VMware ESX versions 3.5, 4.0, and 4.1
• VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, 5.5, 6.0, and 6.5
• Hyper-V Server 2012
• Hyper-V Server 2012 R2
• Windows Server 2012 (Hyper-V Role enabled)
• Windows Server 2012 R2 (Hyper-V Role enabled)

Supported Wireless Devices

WhatsUp Gold supports the following devices:

• 16.2 - Cisco Small Business wireless devices (Cisco WAP321)
• 16.2.9 - Cisco 3650 Series Wireless LAN Controller with lightweight AP
• 16.2.8 - Cisco 5700 Series Wireless LAN controller
• 16.2.2 - Cisco WiSM2 (6500 Series) Wireless LAN controller
• 16.2.2 - Cisco Flex 7500 Series wireless LAN controller
• Cisco Aironet wireless LAN controllers and access points
• Cisco Airespace wireless LAN controllers and access points
• Aruba Mobility wireless LAN controllers and access points
• 16.2 - Meru Networks wireless devices
• 16.2 - Ruckus wireless devices

Supported Storage Devices

WhatsUp Gold supports the following storage devices:

• NetApp FAS series
• Dell EMC Unity
• Dell Compellant

Please see the in-product or online help for special considerations applicable to properly discovering and monitoring storage devices.

Network Traffic Analysis Software Requirements

Network traffic analysis requires:

• At least one routing device that supports one or more of the following protocols to send flow data to WhatsUp Gold:
  • NetFlow versions 1, 5, 7, or 9
    • NetFlow-Lite
    • Flexible NetFlow
    • NetFlow v9 NSEL (NetFlow Secure Event Logging)
  • sFlow versions 2 or 5
  • J-Flow
  • IPFIX

Hardware Requirement Guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

Minimum server recommendations	100 Devices /  500 Monitors* minimum required	2,500 Devices /  12,500 Monitors* minimum required	20,000 Devices /  100,000 Monitors* minimum required
Processor(s)	Quad-core	Quad-core	Quad-core
Processor speed	2.6 GHz or more	2.6 GHz or more	2.6 GHz or more
RAM	8 GB	16 GB	WhatsUp Gold Server: 8 GB Dedicated SQL Server:  32 GB (64 GB recommended)
Database type	SQL Server 2014 Express Edition	Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014	Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014
Hard drive	25 GB or more free space	OS/Application - 15 GB or more free space in RAID 1 Database files - 4 x 100 GB in RAID 10	OS/Application - 15 GB or more free space in RAID 1 Database files - 8 x 250 GB in RAID 10 Log files - 2 x 100 GB in RAID 0 Temp database files - 2 x 250 GB in RAID 0
Network interface card	Minimum 100 Mbps (1 Gbps preferred)	100 Mbps (1 Gbps preferred)	1 Gbps
Video display resolution	1280 x 1024 or higher	1280 x 1024 or higher	1280 x 1024 or higher
Sound card	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions
Modem and phone line1	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported
GSM modem1	Required for SMS Direct actions	Required for SMS Direct actions	Required for SMS Direct actions

Please note, SQL Server 2012 SP3 is not supported.
¹ Connection to modem is through a USB or serial port

Recommendations for accessing WhatsUp Gold 2018

Progress recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

Minimum server recommendations	100 Devices /  500 Monitors* minimum required	2,500 Devices /  12,500 Monitors* minimum required	20,000 Devices /  100,000 Monitors* minimum required
RAM	8 GB	8 GB	16 GB
Processor	i5 Class	i7 Class	i7 Class
Video display resolution	1280 x 1024 or higher	1280 x 1024 or higher	1280 x 1024 or higher
Sound card	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller Requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

Minimum required for each additional poller

• Processor(s): Dual-core
• Processor speed: 2 GHz
• RAM: 4 GB
• Hard drive space for application: 2 GB
• Network interface card: 100 Mbps
• OS support: See Operating system and virtual environment requirements section above

Compare Plans:

WhatsUp Gold Editions

Features	Premium Annual Subscription	Premium License	Total Plus License
Network Device & Server Monitoring
Automatic Discovery
Interactive Map
Availability & Performance Monitoring
Alerts and Notifications
Customizable Dashboards & Reporting
Wireless Network Monitoring
Cloud & Storage Monitoring
Network Traffic Analysis	Add-On	Add-On
Application Monitoring	Add-On	Add-On
Virtualization Monitoring	Add-On	Add-On
Configuration Management	Add-On	Add-On
Scalability Pollers	Add-On	Add-On
Failover	N/A	Add-On	Add-On
Support	Included in Subscription	1st Year Included	1st Year Included
Licensing	Device-based	Device-based	Point-based

WhatsUp Gold Bundles

Network Admin's Bundle
WhatsUp Gold Premium Edition
Network Traffic Analysis
Configuration Management
Systems Admin's Bundle
WhatsUp Gold Premium Edition
Application Performance Monitoring
Virtualization Monitoring

Distributed Monitoring Editions

Features	Distributed Edition	MSP Edition
All of Premium Edition's Features
Network Traffic Analysis	Add-On	Add-On
Application Monitoring	Add-On	Add-On
Virtualization Monitoring	Add-On	Add-On
Configuration Management	Add-On	Add-On
Scalability Pollers	Add-On	Add-On
Failover Manager	Add-On	N/A
License Type	Perpetual	Subscription

Device-Based Licensing

WhatsUpGold Premium Edition

Point-Based Licensing

WhatsUpGold Total Plus Edition

Requirement	Points
Network monitoring - Routers, Switches, WLCs, APs, Firewalls	1 Point per device
Server monitoring	1 Point per Server
Virtual Machine monitoring	1 Point per VM
Network traffic analysis	10 Points per Flow Source
Application performance monitoring	10 Points per Application
Configuration management	Does Not Consume Points

You purchase the number of points you need (a tier) and allocate them to fit your needs.

Sample Tiers	Sample Monitoring Configuration
100	100 devices or 50 devices, 4 applications, 1 flow source or 30 devices, 5 applications, 2 flow sources
300	300 devices or 200 devices, 5 applications, 5 flow sources or 100 devices, 10 applications, 10 flow sources
500	500 devices or 250 devices, 20 applications, 5 flow sources
1000	1000 devices or 500 devices, 40 applications, 10 flow sources

Documentation:

Download the Progress WhatsUp Gold Premium Edition Datasheet (.PDF)